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Product Specialist II

Location: Denver, Colorado

The Tier 2 Product Specialist role includes all the responsibilities of the Product Specialist: interfacing with all POWERHOUSE™ solar shingle inquiries, both from homeowners and prospective POWERHOUSE™ Professionals. The Tier 2 Product Specialist also provides additional sales support to Professionals, such as homebuilders and roofer partners, to help them sell POWERHOUSE™ to their customers. This support includes in-depth technical knowledge of solar, the POWERHOUSE™ solar shingle product and installation process, and advanced sales and customer service skills. The Tier 2 Product Specialist will also provide training and assistance to the Product Specialist team.

Key Responsibilities

  • Field initial inquiries that come through RGS Energy related to POWERHOUSE™ Solar Shingles
  • Qualify prospective homeowners for solar shingle installation and provide them contact with a local POWERHOUSE™ Professional

  • Extensive knowledge of the POWERHOUSE™ product and installation process

  • Develop and maintain relationships with POWERHOUSE™ Professionals (including homebuilders, roofers, general contractors, architects, and more), providing sales and customer support

  • Actively manage pipeline of open leads and dealer accounts, tracking activity in Salesforce

  • Address prospective customer questions and concerns via phone and email

  • Understand internal company POWERHOUSE™ processes and communicate effectively with POWERHOUSE™ team

  • Assist in the onboarding of POWERHOUSE™ Professionals when handling an inbound inquiry

  • Aid in training and support of the Product Specialist team, including sales strategies, pipeline management, dealer relationships, and more

Skills and Qualifications:

  • Meet all qualifications and responsibilities of the Product Specialist Job description

  • Sales and/or customer service experience, supervisory experience a plus

  • Account manager experience

  • Experience with a Customer Relationship Management (CRM) software, or equivalent

  • Knowledge of the solar industry is a bonus; experience in a high tech, construction, or renewable energy company highly preferred

  • Outstanding interpersonal and communication skills (both written and verbal)

  • Strong organizational skills and adaptability in a fast-paced environment

  • Ability to meet deadlines under pressure and manage multiple tasks simultaneously and independently

  • Highly motivated to meet and exceed goals

  • Prompt response to customer and dealer inquiries and needs

  • Bilingual a plus

Real Goods Solar, Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Real Goods Solar, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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